Interview Questions and Answers for Customer Service Representative

Interview General Skills for Customer Service Representative

Recommendations


You are invited for an interview for an entry level position as a representative of the customer service of the Bank for the City Bank. You will be asked questions about your relationship with your superiors, your learning skills and abilities. See the recommendations, after you go to the questions and answers below.

Question: Tell us about yourself.Focus on those aspects of your experience that apply to this position.

Answer: I graduated from Boston University in 2006 with a major in business administration. I was one of the best students in my major study at university as I expected myself to be. I was involved in extracurricular activities. Extra curriculum activities helped me to develop interpersonal skills. Then I took a position Customer Service Rep at HSBC in New York for two years. In this position, I was given the receipt of assignments. I served directly to customers face-to-face. The duties of this position have been trained: I looked at the information on the computer to customer requests. I answered questions from customers on the phone, transferred calls to the appropriate offices. I listen to customer complaints and alternatives offered by the actions, or contacts. I made phone calls to clients for emergencies. I answered questions about the interest rates on savings accounts. I escorted customers to the appropriate offices when necessary.

Question: What skills did you learn about this business?
Answer: First of all, I learned people skills: how to listen, how to answer questions and how to deal with difficult clients. With regard to technical skills, I learned a lot about banking, how to search for information on the computer for customer accounts, interest accounts, and service fees for business accounts. I learned to shoot computer problems trouble, facing problems unavailability. I also learned accounting database interfaces use my bank. They are everywhere the same, but different in terms of layout, data storage and access to customer accounts.

Question: What experiences have you had that demonstrate your skills in managing difficult customers?
Answer: In my position as customer service representative that I had developed a way to stay calm with difficult clients. This position helped me to focus on people skills to deal with customers in person and by phone. I learned how important it is to listen carefully, make the customer think I understand his / her point.Question: How did you deal with angry customers? Suppose a customer is screaming at you. How would you handle the situation?
I've seen "The angry customers" first position in my customer service representative. When dealing with angry customers, I have come to know: the most effective strategies has always had the patience to give appropriate assistance to the customer, be polite but firm. If I do my best, then I would take the next step, I would report to my supervisor. Or, I would remind the client so contact / it soon with an answer to the problem.

Question: A client calls and tells you that, because of unusual circumstances, it takes more time to make payment. Assuming you have the authority to decide, what information you need to make a decision on his application?
Answer: I see the payment history of that customer. According to the customer's payment history, I would tell the client what options he or she is a. First the company policy for customers late, interest costs of crime - 30 days, 60 days and 90 days. I would like to politely remind the customer of these terms of delinquency three, and one that most closely matches the payment history of his / her. Then I explain the terms of interest rates for each term of delinquency.

Question: Dealing with a high volume of customers is a result of this work. Tell me how you worked under pressure in a rapidly changing environment. How have you been able to successfully perform under pressure?
Answer: In my position with HSBC, I was expected to type when making calls, sometimes heavy call volume. I followed the instructions of my supervisor how to handle high call volume. I responded to calls after three rings, I listened to the customer briefly, then asked the customer to hold on and I would return to him soon. Or I would turn on a taped response for customers to listen to if I needed more time. Switch on the board I was taking calls in the order they were received, and give an appropriate response to the brief survey by the client. Because I was trained on what to say about the most frequently asked questions, I treated effectively to customer questions. After I was thorough with client calls, I would resume my typing.

Question: Is the customer always right?
Answer: The customer may not always be right, but I have to put my best face to the customer's request. Because, first, I work for a company where we need them to have a business. Second, I am facing a human being, and maintaining professional behavior to serve the customer is a must. I learned that nothing is more useful than to serve the client with professional attitude. Difficult for a client, I would apply the rule imposing: Be calm, not to discuss with the client to do your best.

Question: Why should we hire you?
Answer:They usually ask this question at the end: "Tell us why should we hire you if we have other candidates as well as you are?" This means: in order to choose you over other candidates, you should achieve a skill or characteristic that is rare. Think of your good traits and talk. For example:
You are a problem solver, you can manage your stress, you listen, you work well under pressure. You are a leader to inspire others to do their best, you are a team player, you know how to work with others. You must have one or two of these qualities that can clearly distinguish you from other candidates. Many applicants are likely the same type of skills, as they can all meet the requirements of training and experience for the position. What makes you an outstanding candidate is a unique quality that you can offer. For example, not everyone has the qualities of leadership, not everyone has an interesting personality. Many of us can be good workers, but not the leaders, have personalities, but just average. A candidate who can offer will be hired. If you have a unique quality about it.

Question: How many languages ​​do you speak?
For this question, you must be fluent in English if you are working with English-speaking clients. Improve your English by working every day, using Internet resources. See our ongoing conversation.
Answer: I speak Urdu, Russian or Hindu or Tagol my mother tongue and English as a second language. Please note the language you speak, they will tell you the level of skill required for the position.
General Skills for Customer Service Representative:
excellent people skills: telephone skills, listening and speaking
technical skills for the position of Customer Service Representative required by the industry. Customer Service Representative requirements vary by company, product and scope of the position. However, soft skills for the position of customer service include:

typing / keyboard (usually more than 40 words per minute)
computer and basic knowledge of Internet
knowledge of relevant software applications
digital applications in oral and written language
administrative procedures and information processing
principles of customer relations and practices
problem-solving skillsRecommendations for the interview with representative of customer service

Learn about the skills needed for the job and write for the interview. You definitely want to focus on people skills, technical skills, and problem solving. Consider an example or two for each. Also, if you are experienced in this line of work, such as the high volume of calls (call center experience), place it on your resume. If the company invites you for an interview, they must have loved your skills on your resume for the position of customer service representative. So talk about these skills in your resume.Role play with someone to make fun of the interview and answer questions.Learn about other skills needed for the job and write them to maintain Consider an example or two for each. Also, if you are experienced in this type of work in the high volume of phone calls, place it on your resume.

Have a copy of your résumé typed and formatted correctly. Include references if the company wants to check on your background.During the interview, if you're relaxed, you will do well. Thus the practice of relaxation before the interview, learn to keep calm in a stressful situation. If you meditate regularly before the interview, which will help a lot.

Dress for the interview:
Be groomed. Do not wear excessive makeup.
Wear a suit or a good two-piece jacket and skirt.

Demeanor Interview:
Be positive.Be courteous and pleasant.Listen up. Speak clearly.Have eye contact.Do not over-produce

Tips to Prepare for BPO, Call Center Interview

Interview Questions and Answers for Sales

We have in the past, tested your Interview Quotient through the five most frequently asked questions and five questions interview of knowledge. Based on your comments, we now have a few more guidelines and smashing sample answers to frequently asked questions:

Question 1: So tell us about yourself?

No doubt the interview question most frequently asked questions, and have the most difficulty answering respondents. Your answer should be in line with your career objective, which means that you should not respond with comments about your hobbies, spouse or extracurricular activities.

1. Start with a brief introduction. Talk about the skills that are essential for the position sought.
Example: "During my two years of experience as a sales manager, I have mastered the ability to prospect, generate business opportunities, and motivate my team to achieve objectives."

2. Provide a summary of the history of your recent work. Keep your response limited to your current experience. Not older than 2 years.
Example: "More recently, the company XYZ, I was challenged with turning around a stagnant territory that ranked last in sales. I developed an aggressive marketing campaign which focused on winning new accounts and education of existing customers. Within six months my sales team and I were able to increase its sales by 40 percent. "

3. Attach your response to the needs of the organization. Demonstrate how your experience and skills are transferable to the open position.
Example: "I learned about the challenges your department faces and my experience in software development for leading companies will add value."

4. Ask an interesting question. By asking a question, you gain control of the interview. This will alleviate the stress you may feel to perform.
Example: "What strategies are currently underway to reduce turnover and improve morale?

Question 2: What are your greatest strengths and weaknesses?

Highlighting strengths and accomplishments: Use specific examples to highlight your accomplishments - explicit numbers, results and outcomes. Generic words have meaning only supported by the data. For example, instead of using "significant" the word, using a number or percentage instead.

The strengths that investigators are looking for include:
. Committed: Talk about the moments that you have sacrificed a vacation to finish an important project.
. Action-oriented: an example of a past job where you drove the meeting, the committee or a project that was languishing. Or, when a time arises and you came with a means to achieve the objective.
. Curious / Curious: Show how curiosity has served you well in the last job. For example, when was the last time you knew there had to be a better way to perform a task, closing a special agreement or a sale to a difficult customer? How was your question about the situation to find a solution?
. Long-term approach: Talk about how you could see the broader implications of a decision in your previous company. Your contribution provided a view that others had overlooked.

The question candidates love to avoid is a "What is your greatest weakness?" Do not give superficial answers like "I'm a workaholic" or "I'm a perfectionist." They are boring and predictable. Investigators can even respond with: "It does not look like a weakness. Now why do not you tell me about a real weakness? "Thus, the status of a real weakness that does not have a major impact on your ability to do the job.
Example - If you apply for a non-executive role: "In the past, I had some trouble sharing responsibilities with others. I felt I could do things better and faster myself. This has sometimes turned against because I'd end up with more than I could handle and the quality of my work would suffer. But I plan to take courses in time management and delegation. "

Or, "I am weak in accounts and had a hard time when I was asked to work on a project with the finance team. I enrolled in a line of core funding to overcome that. "(NOTE: You will not use this example for a position in accounting or finance.)

Question 3: Why did you leave your last job?

If you left your last job in less-than-ideal circumstances, you probably afraid that question. Here's how to manage it. Do not lie. If you were fired, do not say you are leaving. A background check will reveal this lie easily. Do not say anything negative about your former boss, colleagues or company. Any negativity, frustration or anger will only reflect negatively on you.
Example - If you were fired for not adhering to company policy: "I was asked to leave for violating a company policy that I feel was not communicated to me clearly. I should have taken the responsibility to read all company policies and ask questions about those I do not understand. This is the first thing I do in my next job.

Every employer would like to hear stories about how employees are responsible for their actions and learn from their mistakes. Make sure they understand that what happened to make you leave your last job was the exception not the rule. Provide references or letters of recommendation to verify that your job performance is above par.

Question 4: How would you ????? (Problem solving question)

Investigators are looking for a "right" or "wrong" answer to this question. They are more interested in understanding your thought process. Show your ability to think logically and demonstrate problem-solving capabilities by:
. Ask questions to confirm exactly what the interviewer is looking for.
. Explain how you collect information and data necessary to develop a solution.
. Tell them how you use the information you have collected to develop and analyze alternative courses of action.
. Sharing your solution or recommendation, explaining how you feel is the best option based on the information you were given.

Sometimes, many sales professionals neglect to properly prepare for their interviews. They feel that their excellent communication and interpersonal skills will lead them to the interview. While this is a great asset in any job selling, it is essential to prepare your sales talk.

Plan sales of correct answers to these questions typical interview sales interview.

Question 5.What you like and dislike the sales process?

This question is to explore the candidate of self-awareness and motivation. Know your strengths in the sales process that they translate what you like. Your "likes" and the forces must match the main priorities of this position to sell.

For example, if your strength is in negotiation, describe how you enjoy this aspect of the sale and satisfaction coming with win-win solutions. Highlight how this resulted in two satisfied customers and increased sales which is what this position is looking for.

In answering the "do not" go far! The best approach is to choose a characteristic of past or present your company as the delivery of its poor sales you make, or its lack of flexibility when it comes to negotiating solutions sales. A positive response as someone who is able to take these problems in their stride and constructively to improve them. For example, if the delivery of products the company was slow and resulted in unhappy customers, discuss how you set up a monitoring process that the expedited delivery.

Question 6.What is your psychology of selling?

This is where you demonstrate your understanding of the entire structure of the sale. Focus on your point of view the sale as a professional service to show the customer how your product or service meets their needs and improve their lives.

Prepare a concise answer sales interview that showcases your knowledge of how to communicate and build relationships with a client, ask the right questions, identify and understand the client's values, motivations and needs, propose appropriate solutions , handle objections and close the sale. Include the adaptation to different personality types and use persuasive communication skills.

What do you think are the most important skills for success in sales?

Put a number on the skills so that you can structure your answer sales interview around that. For example, "I think the three most important sales skills are ...". Rather than refer to marketing techniques focus on the skills and abilities that each vendor needs for success, such as:

• the ability to adjust your approach to different people and situations
• 
  
• the ability to ask the right questions and listen carefully
• 
  
• the ability to cope with disappointment and rejection
• 
  
• the ability to stay motivated with high energy
• 
  
• the ability to plan and prepare
• 
  
• the ability to influence and persuade
• 
  
• the ability to negotiate and reach agreement
•  

Sell ​​me this pen

This is a favorite interview question for sales jobs sales intern-type. Sales interview answers to "sell me this product" question should clearly demonstrate your ability to discover customer needs and wants, to select the key features of the product and sell the benefits of these features for the customer.

The services must meet the needs of the customer and make the sale. A basic rule of sales is to sell the benefits of the customer wins the product rather than a list of product features a.

Candidates who are inexperienced in sales will often answer this question by listing all the attributes of the pen without finding out customer needs and wants or to explain the benefits of each characteristic. The discovery of these needs and desires based on asking questions and listening and that's where you start with your answer.

Ask the interviewer / client open-ended questions that identify needs and desires about pens like, "What is important to you when selecting a pen?"

Then select the functions that provide relevant benefits. For example, if the buyer wants a pen is comfortable to hold, the seller said rubber grip of the pen, and how it allows for better comfort.

Practice this sales technique and answer interview to impress you as a vendor experienced!

Treat the interview like a sales meeting sales. Know your product - you! Consider your strengths and weaknesses, key achievements, what makes you the ideal candidate for this position to sell?

What is your unique selling proposition that makes you stand out from the competition? Research the company beforehand. Use the resources listed in Job Interview Info to help you with this. Analyze the position and identify needs. Prepare sales interview responses that persuade the interviewer that you are able to meet their needs.

So go ahead and create a sense shattering. It is all about the right answers.

HR Interview Questions and Answers for Freshers

1. Tell me about yourself?

I am down-to-earth, sweet, smart, creative, industrious, and thorough.

2. How has your experience prepared you for your career?

Coursework:

Aside from the discipline and engineering foundation learning that I have gained from my courses, I think the design projects, reports, and presentations have prepared me most for my career.

Work Experience:

Through internships, I have gained self-esteem, confidence, and problem-solving skills. I also refined my technical writing and learned to prepare professional documents for clients.

Student Organizations:

By working on multiple projects for different student organizations while keeping up my grades, I've built time management and efficiency skills. Additionally, I've developed leadership, communication, and teamwork abilities.

Life Experience:

In general, life has taught me determination and the importance of maintaining my ethical standards.

3. Describe the ideal job.

Ideally, I would like to work in a fun, warm environment with individuals working independently towards team goals or individual goals. I am not concerned about minor elements, such as dress codes, cubicles, and the level of formality. Most important to me is an atmosphere that fosters attention to quality, honesty, and integrity.

4. What type of supervisor have you found to be the best?

I have been fortunate enough to work under wonderful supervisors who have provided limited supervision, while answering thoughtful questions and guiding learning. In my experience, the best supervisors give positive feedback and tactful criticism.

5. What do you plan to be doing in five years' time?

Taking the PE exam and serving in supervisory/leadership roles both at work and in professional/community organization(s).

6. What contributions could you make in this organization that would help you to stand out from other applicants?

In previous internships, my industriousness and ability to teach myself have been valuable assets to the company. My self-teaching abilities will minimize overhead costs, and my industriousness at targeting needs without prompting will set me apart from others. Additionally, one thing that has always set me apart from my scientific/engineering peers are my broad interests and strong writing abilities. I am not your typical "left-brained" engineer, and with my broad talents, I am likely to provide diverse viewpoints.

7. What sort of criteria are you using to decide the organization you will work for?

Most importantly, I am looking for a company that values quality, ethics, and teamwork. I would like to work for a company that hires overachievers.

8. What made you choose your major?

My academic interests are broad, so I sought civil engineering to achieve a great balance of mathematics, chemistry, biology, physics, and writing.

9. Have your university and major met your expectations?

The College of Engineering at MSU has exceeded my expectations by providing group activities, career resources, individual attention, and professors with genuine interest in teaching.

My major has met my expectations by about 90%. I would have enjoyed more choices in environmental courses, and would have preferred more calculus-based learning.

10. What made you choose this college?

I chose this college for the following reasons: my budget limited me to in-state schools, I was seeking an area with dog-friendly apartments, the MSU web site impressed me, I saw active student groups, and the people were very friendly

11. List 2-3 of your greatest achievements since you've been in college and why?

Receiving the SWE Outstanding Member Award and College of Engineering Student Service Award

I got involved with student activities to overcome my debilitating shyness. Receiving these awards signified that I had accomplished a transition from dragging myself to participate to feeling energized by it.

Receiving the SWE Web Site Award

Without training in web design, I competed against not only the other student sections, but professional sections around the nation. Despite competing with more HTML-experienced people, I brought this award to my section. After getting so much from SWE, I was able to give something back.

Earning the highest grade in an organic chemistry class of ~200 people
I worked very hard for this grade and loved the subject, so it was a great feeling to see that the hard work paid off.

12. Which subjects have you enjoyed studying the most and why?

I have enjoyed hydrology, fluids, solid & hazardous waste management, water and wastewater treatment, and oceanography because I love water and environmental topics.

Calculus and linear algebra excite me because I love logic.

I enjoyed the writing and analysis in economic history.

Business law thrilled me because I have a strong interest in legal matters.

13. Which subjects did you dislike and why?

Introductory soil elicited little interest in me, most likely because the professor was inexperienced, the book was ineffective, and I had little spare time that semester to look into other resources.

14. Do you have plans to continue your education?

Yes, but not immediately. I plan to continue part time with either an MBA or an environmental engineering masters, depending on which will be more beneficial to my work.

15. How would a professor who knows you well describe you? One who does not know you well?

A professor who knows me well would likely describe my personal qualities: sweet, down-to-earth, smart, hard-working, and conscientious.

As specific examples of those who did not know me well, my soils professor and soils teaching assistant each considered me smart and respectful, and both thought that I must have enjoyed the class a lot, due to my performance.

16. Given the chance, how would you alter your education?

Knowing now what I like the most, I would have used my electives for extra math and psychology classes, since I tend to be well-rounded enough that a variety of classes are unnecessary; my personal reading is diverse enough. I have found that mathematics and psychology are helpful to all career and life paths.

17. Which part-time job did you enjoy the most and why?

Working for PM Environmental was most enjoyable to me, since I felt like I was significantly contributing to the company, and I enjoyed learning on my own.

18. Interests:

Some of my interests include dogs, hiking, snow-shoeing, water sports, writing, reading (especially Charles Dickens' novels), skiing, drawing, crafts, and computers.

19. What are your strengths?

My strongest strength is the ability to teach myself difficult material, regardless of the subject (with the exception of theater and drawing blood from dogs, which I have no talent for). Additionally, I have always excelled verbally and look forward to writing opportunities.

20. What are your weaknesses?

I tend to try to do too many things, leaving little time for myself. I have worked on balancing myself for the last several months. I am also working on improving my public speaking skills.

21. What sort of serious problems have you experienced, and how have you handled them?

My apartment building burned down at the end of January during one of my semesters at MSU. Before the fire got too bad, I was able to rescue my pets and the neighbor's dog, as well as my textbooks and backpack, but I lost most of my mementos and possessions. While the firemen were preparing their hoses, I drove to school (with the animals in the car) to meet my lab partners, who were waiting for me. I explained the situation, emailed my professors, and rushed back to the apartment.

Fortunately, I had renter's insurance. I missed about a week of school to deal with the insurance matters and find a new place to live. In order to salvage my grades and sanity, I dropped a course and honored my existing student group and research commitments. Staying active socially and keeping myself well-rounded were the best healing tools for me. Within a few weeks, I was caught up and had recovered reasonably from the loss of sentimental items.

22. Do you or have you in the past experimented with illegal drugs?

No. My only addictions are caffeine and sugar.

23. Would you be willing to take a drug test?

Of course.

24. Do you drink alcohol socially?

No, but I enjoy Shirley Temples quite a bit.

25. If you had your whole life to live over, what would you do differently and why?

I was always good in math, but I wish that I would have focused on math more. I feel that mathematics can lead one anywhere, and is the basis of most disciplines.

On a personal level, I would have ensured that, despite pre-teen angst and insecurity, I would have been nice to everyone, even on especially bad days.

26. Which is more important to you, your salary or your job?

Salary is important, but I couldn't stay with a job that brought me misery when I could support myself doing something else; hence, my job is more important.

27. What have you found to be the biggest source of motivation in your life?

Taking advantage of my strengths so that they are not wasted. Since nobody is lucky enough to be strong in every area, I think it is important to make good use of one's strengths.

28. What sorts of things cause you stress, and how do you deal with them?

Lack of organization throws me off. To deal with this, I come up with some kind of system to organize things, even if it is only in my head, in the case when chaos is desirable.

29. What is your definition of success?

Being a good person by improving the quality of the lives of others, whether it be through work, doing sweet things, improving the environment/community, taking care of one's family, etc. Superficially, I tend to measure success by level of education and abilities within one's career; however, I try to remind myself of the things that are more important.

30. What qualities should a successful supervisor possess in regard to job requirements and those who report to him/her?

A successful supervisor should be able to tactfully give criticism, guide, motivate, encourage and foster a positive work environment.

31. How would you develop team spirit among the people that you supervise?

My experience in student groups has taught me that people work best when their friends (teammates) are counting on them to do well; therefore, I believe that bonding motivates people. I would also foster team pride by promoting our team's assets.

32. Do you like to work independently or as a team?

I like to work independently towards a team goal.

33. What kind of work environment do you like the best?

I enjoy working with friendly co-workers who can share a laugh while working hard and overachieving.

34. How would you resolve conflicts with employees, coworkers, and supervisors?

If possible, I would refresh my memory on what I've learned about conflict communication, and then I would discuss things, honestly and tactfully. I am a big fan of kind sincerity and honesty, as well as humility (when appropriate).

35. In what ways have you learned from your mistakes?

Upon getting myself overwhelmed with involvement in too many projects, I changed my approach. When possible, I now start with less than I can handle and add more only as time allows, and in small increments.

36. In what areas do you need to improve your skills?

I would like to improve my public speaking skills.

HR Interview Question ANd Answers Sample

Interview Quetions and Answers for Freshers

Top 50 Interview Questions and their answers for Freshers

1.Tell me about yourself
The most often asked question in interviews. You need to have a short statement prepared in your mind. Be careful that it does not sound rehearsed. Limit it to work-related items unless instructedotherwise. Talk about things you have done and jobs you have held that relate to the position youare interviewing for. Start with the item farthest back and work up to the present.

2. Why did you leave your last job?
Stay positive regardless of the circumstances. Never refer to a major problem with managementand never speak ill of supervisors, co-workers or the organization. I f you do, you will be the onelooking bad. Keep smiling and talk about leaving for a positive reason such as an opportunity, achance to do something special or other forward-looking reasons.

3. What experience do you have in this field?
Speak about specifics that relate to the position you are applying for. If you do not have specificexperience, get as close as you can.

4. Do you consider yourself successful?
You should always answer yes and briefly explain why. A good explanation is that you have setgoals, and you have met some and are on track to achieve the others.

5. What do co-workers say about you?
Be prepared with a quote or two from co-workers. Either a specific statement or a paraphrase willwork. Jill Clark, a co-worker at Smith Company, always said I was the hardest workers she had ever known. It is as powerful as Jill having said it at the interview herself.

6. What do you know about this organization?
This question is one reason to do some research on the organization before the interview. Find outwhere they have been and where they are going. What are the current issues and who are themajor players?

7. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A wide variety of activities can bementioned as positive self-improvement. Have some good ones handy to mention.

8. Are you applying for other jobs?
Be honest but do not spend a lot of time in this area. Keep the focus on this job and what you cando for this organization. Anything else is a distraction.

9. Why do you want to work for this organization?
This may take some thought and certainly, should be based on the research you have done on theorganization. Sincerity is extremely important here and will easily be used. Relate it to your long-term career goals.

10. Do you know anyone who works for us?
Be aware of the policy on relatives working for the organization. This can affect your answer eventhough they asked about friends not relatives. Be careful to mention a friend only if they are wellthought of.

11. What kind of salary do you need?
A loaded question. A nasty little game that you will probably lose if you answer first. So, do notanswer it. Instead, say something like, that,s a tough question. Can you tell me the range for thisposition? In most cases, the interviewer, taken off guard, will tell you. If not, say that it can dependon the details of the job. Then give a wide range.

12. Are you a team player?
You are, of course, a team player. Be sure to have examples ready. Specifics that show you oftenperform for the good of the team rather than for yourself is good evidence of your team attitude. Donot brag; just say it in a matter-of-fact tone? This is a key point.

13. How long would you expect to work for us if hired?
Specifics here are not good. Something like this should work: I,d like it to be a long time. Or As longas we both feel I,m doing a good job.

14. Have you ever had to fire anyone? How did you feel about that?
This is serious. Do not make light of it or in any way seem like you like to fire people. At the sametime, you will do it when it is the right thing to do. When it comes to the organization versus theindividual who has created a harmful situation, you will protect the organization. Remember firing isnot the same as layoff or reduction in force.

15. What is your philosophy towards work?
The interviewer is not looking for a long or flowery dissertation here. Do you have strong feelingsthat the job gets done? Yes. That,s the type of answer were that works best here. Short andpositive, showing a benefit to the organization.

16. If you had enough money to retire right now, would you?
Answer yes if you would. But since you need to work, this is the type of work you prefer. Do not sayyes if you do not mean it.

17. Have you ever been asked to leave a position?
If you have not, say no. If you have, be honest, brief and avoid saying negative things about thepeople or organization involved.

18. Explain how you would be an asset to this organization?
You should be anxious for this question. It gives you a chance to highlight your best points as theyrelate to the position being discussed. Give a little advance thought to this relationship.

19. Why should we hire you?
Point out how your assets meet what the organization needs. Do not mention any other candidatesto make a comparison.

20. Tell me about a suggestion you have made?
Have a good one ready. Be sure and use a suggestion that was accepted and was then consideredsuccessful. One related to the type of work applied for is a real plus.

21. What irritates you about co-workers?
This is a trap question. Think real hard but fail to come up with anything that irritates you. A shortstatement that you seem to get along with folks is great.

22. What is your greatest strength?
Numerous answers are good, just stay positive. A few good examples: Your ability to prioritize, Your problem-solving skills, Your ability to work under pressure, Your ability to focus on projects, Your professional expertise, Your leadership skills, Your positive attitude

23. Tell me about your dream job.
Stay away from a specific job. You cannot win. If you say the job you are contending for is it, youstrain credibility. If you say another job is it, you plant the suspicion that you will be dissatisfied withthis position if hired. The best is to stay genetic and say something like: A job where I love the work,like the people, can contribute and can,t wait to get to work.

24. Why do you think you would do well at this job?
Give several reasons and include skills, experience and interest.

25. What are you looking for in a job?
Stay away from a specific job. You cannot win. If you say the job you are contending for is it, youstrain credibility. If you say another job is it, you plant the suspicion that you will be dissatisfied withthis position if hired. The best is to stay genetic and say something like: A job where I love the work,like the people, can contribute and can,t wait to get to work.

26. What kind of person would you refuse to work with?
Do not be trivial. It would take disloyalty to the organization, violence or lawbreaking to get you toobject. Minor objections will label you as a whiner.

27. What is more important to you: the money or the work?
Money is always important, but the work is the most important. There is no better answer.

28. What would your previous supervisor say your strongest point is?
There are numerous good possibilities: Loyalty, Energy, Positive attitude, Leadership, Team player,Expertise, Initiative, Patience, Hard work, Creativity, Problem solver

29. Tell me about a problem you had with a supervisor?
Biggest trap of all. This is a test to see if you will speak ill of your boss. If you fall for it and tell abouta problem with a former boss, you may well below the interview right there. Stay positive anddevelop a poor memory about any trouble with a supervisor.

30. What has disappointed you about a job?
Don,t get trivial or negative. Safe areas are few but can include: Not enough of a challenge. Youwere laid off in a reduction Company did not win a contract, which would have given you moreresponsibility

31. Tell me about your ability to work under pressure?
You may say that you thrive under certain types of pressure. Give an example that relates to thetype of position applied for.

32. Do your skills match this job or another job more closely?
Probably this one. Do not give fuel to the suspicion that you may want another job more than thisone.

33. What motivates you to do your best on the job?
This is a personal trait that only you can say, but good examples are: Challenge, Achievement andRecognition.

34. Are you willing to work overtime? Nights? Weekends?
This is up to you. Be totally honest.

35. How would you know you were successful on this job?
Several ways are good measures: You set high standards for yourself and meet them. Your outcomes are a success. Your boss tells you that you are successful.

36. Would you be willing to relocate if required?
You should be clear on this with your family prior to the interview if you think there is a chance itmay come up. Do not say yes just to get the job if the real answer is no. This can create a lot of problems later on in your career. Be honest at this point and save yourself future grief.

37. Are you willing to put the interests of the organization ahead of your own?
This is a straight loyalty and dedication question. Do not worry about the deep ethical andphilosophical implications. Just say yes.

38. Describe your management style.
Try to avoid labels. Some of the more common labels, like progressive, salesman or consensus,can have several meanings or descriptions depending on which management expert you listen to.The situational style is safe, because it says you will manage according to the situation, instead of one size fits all.

39. What have you learned from mistakes on the job?
Here you have to come up with something or you strain credibility. Make it small, well-intentionedmistake with a positive lesson learned. An example would be working too far ahead of colleagueson a project and thus throwing coordination off.

40. Do you have any blind spots?
Trick question. If you know about blind spots, they are no longer blind spots. Do not reveal anypersonal areas of concern here. Let them do their own discovery on your bad points. Do not hand itto them.

41. If you were hiring a person for this job, what would you look for?
Be careful to mention traits that are needed and that you have.

42. Do you think you are overqualified for this position?
Regardless of your qualifications, state that you are very well qualified for the position.

43. How do you propose to compensate for your lack of experience?
First, if you have experience that the interviewer does not know about, bring that up: Then, point out(if true) that you are a hard working quick learner.

44. What qualities do you look for in a boss?
Be generic and positive. Safe qualities are knowledgeable, a sense of humor, fair, loyal tosubordinates and holder of high standards. All bosses think they have these traits.

45. Tell me about a time when you helped resolve a dispute between others?
Pick a specific incident. Concentrate on your problem solving technique and not the dispute yousettled.

46. What position do you prefer on a team working on a project?
Be honest. If you are comfortable in different roles, point that out.

47. Describe your work ethic.
Emphasize benefits to the organization. Things like, determination to get the job done and workhard but enjoy your work are good.

48. What has been your biggest professional disappointment?
Be sure that you refer to something that was beyond your control. Show acceptance and nonegative feelings.

49. Tell me about the most fun you have had on the job.
Talk about having fun by accomplishing something for the organization.

50. Do you have any questions for me?
Always have some questions prepared. Questions prepared where you will be an asset to theorganization are good. How soon will I be able to be productive? And what type of projects will I beable to assist on? are examples

Find Below the Sample Video of Interview Questions and Answers for Freshers

Telephonic Interview Questions and Answers

Phone interviews are conducted just like in-person interviews. They are used by hiring managers and recruiters as a tool for screening candidates for employment

Phone Interview Questions About Your Background

    * Name of company, job title and job description, dates of employment. -

    * What were your starting and final levels of compensation? -

    * What were your responsibilities? -

    * What major challenges and problems did you face? How did you handle them? -

    * Why are you leaving your job? -

    * What are your salary expectations? -  

Phone Interview Questions About the New Job and the Company

    * What interests you about this job? -

    * Why do you want this job? -

    * What applicable attributes / experience do you have? -

    * Are you overqualified for this job? -

    * What can you do for this company? -

    * What do you know about this company? -

    * Why do you want to work here? -

    * What challenges are you looking for in a position? -

    * What can you contribute to this company? -

    * Are you willing to travel? -

    * Is there anything I haven't told you about the job or company that you would like to know? -  

    * What are you looking for in your next job? What is important to you? -

    * What is your greatest weakness? -

    * What is your greatest strength? -

    * Describe a typical work week. -

    * How would you describe the pace at which you work? -

    * How do you handle stress and pressure? -

    * What motivates you? -

    * Tell me about yourself. -

    * Questions about your career goals. -

    * What type of work environment do you prefer? -

    * How do you evaluate success? -

    * Job interview questions about your abilities. -

    * More job interview questions about you. - 

Interview questions and answers tips

8 mistakes to avoid in Telephone Interview 

How to give a Great Phone Interview

For the best suited answers goto to below link
http://jobsearch.about.com/od/interviewquestionsanswers/a/phoneintervquest.htm

Communication Interview Questions and Answers

ü   How would you describe yourself? -

ü   What major challenges and problems did you face? How did you handle them? -

ü   Describe a difficult work situation / project and how you overcame it. -

ü   What have you learned from your mistakes? -

ü   What was it like working for your supervisor? -

ü   What do you expect from a supervisor? -

ü   How do you handle stress and pressure? -

ü   What has been the greatest disappointment in your life? -

ü   What are you passionate about? -

ü   What are your pet peeves? -

ü   What do people most often criticize about you? -

ü   When was the last time you were angry? What happened? -

ü   Do you prefer to work independently or on a team? -

ü   Give some examples of teamwork. -

ü   Why are you the best person for the job?

ü   Why do you want to work here?

ü   What can you contribute to this company?

Communication Tips for Answering Interview Questions

Coomunication Skills for Interview

FFor answers please refer the link below

http://jobsearch.about.com/od/interviewquestionsanswers/qt/communications-interview.htm 

Final Round Interview Questions and Answers

Would you like to ask any questions?

The final round interview is basically the final interaction that the interviewer and the interviewee undergo. Therefore, the final interview will actually be a scenario where the interviewee has to ask questions about the job, the company and the way that the company conducts the business. Therefore, whenever you are asked this question, make sure that you ask anything that you have doubts about.

To begin with, you could ask questions about how the company works, the company’s vision and mission, as well as questions about the job that you would be handling. Basically, every company has different core responsibilities for every job position, and it would be a good idea to ask what your responsibilities would be on the job.

Of course, once you are hired by the company, the company will hold a meeting with you and inform you about the key responsibility areas that you will be handling.

    * Do You Have Any Questions for Me?

    * Sure-fire Questions to ask Employers during Interviews

What are your financial aspirations?

Once you have reached the final interview stage, the financial matters come into play.

Of course, the financial aspect always plays an important role in your decisions whether you should take the job, and whether the company hires you or not, but once you have reached this stage, you would have to ask about the financial aspects, and what salary the company is thinking of paying you.

Needless to say, these questions should be asked very subtly, and it should not seem that you are only interested in the financial aspect of the job. In fact, if you play your cards right, the company and the interviewer will ask you what your financial queries are.

Refer to – What Are Your Salary Expectations?

Would you like to add anything about yourself?

While the final interview is the final interaction between the interviewer and the interviewee, this does not mean that the interviewer would not be testing the interviewee till the last moment. One other question that the interviewer might ask is whether the interviewee would like to add something to the conversation, or even ask the interviewee about what they liked about the way the interview took place and what they did not, if the interviewee is experienced and knows what the corporate world and the world of hiring is all about.

If asked to add any information about yourself, you should make sure that you once again point out all the positive aspects that make you a good option for the profile. Remember that if you are at the final interview, you have already beaten many people in the race for this position and there are many chances that the final interview is only a formality, as you are already hired and they have only called the final interview for taking documents and other papers regarding your professional life.